Video Interview- A Major US Bank’s Journey to a Modern Self-Service Channel

At the ATMIA US 2026 Conference in Arlington, Texas, Euronet Worldwide’s Oscar Munoz, VP Sales – Americas, participated in a featured general session alongside Carl Parziale, Sr. Vice President, ATM Technology at Bank of America. The session, titled “A Major U.S. Bank’s Journey to a Modern Self‑Service Channel,” offered a deep look into how one of the United States’ largest financial institutions is evolving its ATM and self‑service strategy to meet modern expectations. Oscar and Carl explored the industry-wide challenges posed by legacy systems—ranging from limited agility and operational complexity to the increasing need for real‑time visibility and faster change management. Together, they discussed the transformation efforts underway to build a more adaptive, software‑driven infrastructure that enhances customer experience, simplifies operations, and supports future innovation. Their exchange highlighted how collaborative partnerships and modern technology platforms are shaping the next generation of self‑service banking. Watch the interview below :-